⁉️ Frequently Asked Questions
- How can I contact you?
- You can contact us by email at maisprolar@gmail.com or by phone at +351 91 044 56 11.
- Do you have a physical store?
- No, we only sell online. We do not have any display in the office or any of our warehouses.
- Is there a money back guarantee?
- Yes, you have 30 calendar days after receiving the product to return it. You can check the details and conditions here .
- How can I know if the product I want is in stock?
- If the "Add to Cart" option appears, the product is available. If it is out of stock, a notice will appear saying "Sold Out" and you will not have the option to "Add to Cart". If the product you want is not available, you can sign up to be notified when new stock arrives.
- How can I pay?
- During the purchase process you can choose your preferred payment method. We have several 100% secure options: Credit/Debit Card, Paypal, Bank Transfer, Multibanco, Mbway.
- What is the deadline?
- Delivery takes 3-4 working days to mainland Portugal and 12-15 working days to the islands. We process all orders in less than 24 hours.
- How do I buy?
- Through our website. Just follow the buttons and enter your details. You can pay with Credit/Debit Card, Paypal, Bank Transfer, Multibanco, Mbway
- Do you ship the order to my home?
Yes, we deliver to Portugal and the Azores and Madeira islands. We work with DPD and Ontime.
Shipping is free to mainland Portugal except for the islands of Madeira and the Azores.
(Not eligible for delivery to transit station) - How do I track my order?
- All orders have a tracking number, which we will send by email when the product leaves our warehouse.
- Are there discount coupons?
- Yes, we constantly run promotions and offers. You will find the banner information on the main page of our store. If a product has a promotional coupon, it will appear in the product file. You will find the coupon, discount explanation and conditions in red under the product title.
- How do I apply the discount coupon?
- In the shopping cart, you can paste, write or select the coupon from the drop-down menu in the "Do you have a discount coupon?" section. and click the "apply" button. The discount will be applied immediately and you will see it reflected in the total order value. Please check that it is correct before completing the payment.
- Can I order by phone?
- No, you must do this through the website. Our customer service can help you during the purchase process if you have questions or a problem, but data protection law does not allow us to access your data or formalize the order for you.
- Do they call me before delivering the order?
- Carriers are not required to call before each delivery, it depends on the human quality of each carrier. You can track the shipment in real time with the carrier using the tracking number.
- What happens if I'm not home when the order is delivered?
- They will try to deliver the package to you at another time. After 2 attempts, if it has not been located and you have not contacted the carrier to arrange delivery, the order will be returned to its origin. Remember that no note remains on paper, this function is now digital and is done through the tracking number. We recommend that you track your shipment to ensure correct receipt.
- What do I do if the product is damaged or has a problem?
- If the order arrives in poor condition or defective, please send an email to info@aosom.pt indicating the order number, explaining the problem and attaching images where the incident is appreciated. Our technical team will analyze the case and offer you a solution as soon as possible.
- How do I get an invoice for my order?
- If you need an invoice, you can request it by sending an email to maisprolar@gmail.com informing the order number and complete tax details so that we can process it and send it to you by email as soon as possible.